Return Policy

Return Window

You may return eligible art prints and posters within 30 days of the delivery date. Returns must be initiated within this timeframe to qualify for a refund or exchange.

Eligibility Requirements

To be eligible for a return, your art print or poster must meet the following conditions:

• Be in unused, original condition
• Be free from damage, marks, or alterations
• Be unframed and unmounted
• Include original packaging when possible
• Include proof of purchase or order number

Non-Returnable Items

The following items cannot be returned:

• Custom-sized or personalized art prints
• Framed artwork unless it arrives damaged
• Limited edition prints marked as final sale
• Items purchased during final sale promotions
• Items damaged after delivery due to customer handling

How to Initiate a Return

Follow these steps to return your art print or poster:

1. Contact our customer service team via email at clients@gracefullivingen.world or call +1 323-936-9213
2. Provide your order number and reason for return
3. Receive return authorization and detailed instructions
4. Carefully package the item to prevent damage during transit
5. Ship the item to the address provided in your return authorization
6. Send us the tracking number for your return shipment

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item arrived defective or damaged
• We sent the wrong item
• The return is due to our error

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive and inspect your returned item:

• We will inspect the item within 2 business days
• If approved, your refund will be processed
• Refunds are issued to the original payment method
• Please allow 5 to 10 business days for the refund to appear

If the item shows signs of use or damage, we may issue a partial refund or reject the return.

Exchanges

We currently do not offer direct exchanges. If you would like a different art print or poster, please return your original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If your art print or poster arrives damaged or defective:

1. Contact us immediately upon receipt
2. Provide photographs of the damage and packaging
3. We will arrange for a replacement at no cost to you
4. We will provide a prepaid return label for the damaged item

Please inspect your order upon receipt and report any issues within 48 hours of delivery.

Wrong Item Received

If you receive an incorrect art print or poster, please contact us within 7 days of delivery. We will send the correct item and provide a prepaid return label for the incorrect item at no cost to you.

Order Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, orders may have entered production and our standard return policy will apply.

To cancel an order, contact us immediately at clients@gracefullivingen.world or +1 323-936-9213.

International Returns

International customers are responsible for return shipping costs and any applicable customs fees or duties. We recommend purchasing shipping insurance for international returns. Refunds will be issued in US dollars.

Restocking Fee

We do not charge a restocking fee for standard returns that meet our eligibility requirements.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend tracking your shipment and arranging for secure delivery.

Our Quality Guarantee

We are committed to providing high-quality art prints and posters. Every item is carefully inspected before shipping. If you receive an item that does not meet our quality standards, we will make it right.

Questions About Returns

If you have questions about our return policy or need assistance with a return, please contact us:

Gracefullivingen
5372 W Pico Blvd
Los Angeles, CA 90019
United States
Phone: +1 323-936-9213
Email: clients@gracefullivingen.world
Business Hours: Monday - Friday, 10:00 AM - 6:00 PM PST